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Key insights
- To create opportunities, you first have to determine who you may best help. Then discover where these individuals are asking for help and share your knowledge.
- Lead with values moderately than extracting value to construct trust.
- A well-designed customer journey results in invaluable changes and lifelong partnerships.
Would you suspect me if I told you that in the virtually six years I’ve been running my solo CRM implementation agency, I’ve spent $0 on promoting? I won’t blame you for those who don’t, nevertheless it’s true. Instead of spending money on promoting, I invested my time in constructing relationships with my ideal customers.
Due to the sheer volume of promoting aimed toward business prospects, I concluded that as a solopreneur I’d not have the ability to make a major impact through paid promoting. That’s why I made a decision to make use of the opposite, arguably more invaluable asset I even have as an entrepreneur: my time.
At the start of 2020, I began finding my ideal customers on the platforms where they asked for help and helped them without asking for anything in return. I believed that by doing this I could get a major return on my time investment. As I write this in early 2026, I can say with confidence that the returns have been far greater than I ever expected.
But this approach doesn’t just work for me. The solopreneurs I even have trained doing the identical thing have achieved similar results. It is a scalable and everlasting strategy that may also help any agency owner construct their business without cost.
Design a transparent customer journey
To successfully follow in my footsteps, you could not skip this primary strategic exercise. It’s critical. You must answer the next two questions in as much detail as possible:
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Who are your ideal customers?
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What outcomes will drive invaluable transformation to your ideal customers?
For the primary query, go deeper by asking yourself just a few easy questions.
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Where on this planet are these customers positioned?
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How big are your teams?
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What industries do you’re employed in?
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Which roles inside a team would you wish to get in contact with?
It’s also essential to focus on what excludes people out of your Ideal Customer Profile (ICP) while also determining what your ideal customers appear to be.
To bridge the gap between the primary and second questions, it is advisable define the shopper’s emotional state during which they need your help. You have to empathize together with your ICP. And it is advisable define how you wish them to feel after working with you. How to define your unique value proposition.
Ultimately, it is advisable create compelling results that take your customer from their stressed start line to the successful end point you envision. This structured path to creating transformation a reality is your Ideal Client Journey (ICJ).
With these two elements defined, you may start helping people.
Plant the seeds of possibility
Traditional sales methods encourage the salesperson to at all times push for the deal. Accelerate the shopper through the decision-making process. Pursue essentially the most senior person within the organization for the deal. Such sales tactics usually are not only outdated but additionally impractical for a sole agency owner.
When you are starting out, it’s unlikely that you will have a gentle stream of potential buyers. Even for those who invest money in paid promoting, you’re unlikely to realize significant success. This is usually when entrepreneurial desperation sets in. And desperation is the most important obstacle to business success.
What do you have to do as an alternative? Help people! But not only anyone. You have to help the ICP you defined. This is the essential principle of my “Selling By Helping” methodology. They must lead with value creation and never with extraction.
Before I founded my Salesforce CRM implementation agency MVRK, I spotted that key decision makers accountable for managing their CRM tools often asked their questions online. In the ecosystem I work in, the Trailblazer Community is one of the vital popular platforms for questions. Over the last six years, I even have answered hundreds of questions from individuals who fit my ICP.
Most of my clients have survived these efforts. This is why I can construct and grow my agency without having to spend a dime on marketing. And you may do the identical!
Deliver invaluable transformation
The trust you’ve got built by helping a prospect without pressure will get you within the room. But your well-crafted customer journey will make it easier to create a industrial agreement. This IGH shows them that you’ve a plan to take them from their current difficult state to a successful state. It helps you formulate a transparent Statement of Work (SOW) that will likely be compelling to your team.
Once the Statement of Work is signed, it is advisable get to work! Sometimes I discovered that I enjoyed the act of selling (or helping) greater than the act of delivering projects – to the purpose that I used to be sometimes afraid once I began work.
I quickly realized that the design of my customer journey was the source of my concerns, so I modified it to enable quick wins early in delivery. This greatly alleviated my delivery anxiety! But it had one other advantage.
By helping first without selling, starting small, and delivering outsized value early, I built a much stronger foundation of working relationships with my clients. This multi-tiered approach to engagement has consistently enabled me to assist plenty of great clients succeed and create lifelong, mutually helpful partnerships. And all this without spending a single cent on promoting.
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Key insights
- To create opportunities, you first have to determine who you may best help. Then discover where these individuals are asking for help and share your knowledge.
- Lead with values moderately than extracting value to construct trust.
- A well-designed customer journey results in invaluable changes and lifelong partnerships.
Would you suspect me if I told you that in the virtually six years I’ve been running my solo CRM implementation agency, I’ve spent $0 on promoting? I won’t blame you for those who don’t, nevertheless it’s true. Instead of spending money on promoting, I invested my time in constructing relationships with my ideal customers.
Due to the sheer volume of promoting aimed toward business prospects, I concluded that as a solopreneur I’d not have the ability to make a major impact through paid promoting. That’s why I made a decision to make use of the opposite, arguably more invaluable asset I even have as an entrepreneur: my time.
