DoorDash announced on Tuesday that it’s stepping up its efforts to discover dangerous delivery drivers and take away them from its platform after Flood of complaints from cities.
In a letter last month to DoorDash and other food delivery services, Boston officials said they’ve observed a rise within the illegal and dangerous use of motorcycles, mopeds and scooters by delivery employees.
The city said the cyclists ran red lights, rode the mistaken way on one-way streets, exceeded the speed limit and rode on sidewalks.
San Francisco-based DoorDash has arrange a dedicated point of contact with Boston police to process requests for driver data more quickly and simply. The company said it might also consider removing drivers from the platform if police report traffic violations to them.
DoorDash said the initiative will initially begin in Boston but may expand to other cities.
DoorDash said it is usually working with Boston and other cities to supply guidelines on vehicle registration requirements in multiple languages. Additionally, DoorDash will warn delivery drivers about activities that violate local laws, resembling driving on sidewalks.
“We will remind Dasher that failure to comply with local laws or our standards may result in exclusion from our platform,” the corporate said.
Officials in Boston, New York and other cities have said that in lots of cases, drivers are using unregistered vehicles for deliveries. Some drivers may share accounts, so an individual with multiple traffic violations could also be using a vehicle registered to another person.
In New YorkSo far this 12 months, authorities have confiscated 13,000 scooters and mopeds that weren’t registered or were used for traffic violations.
“They have terrorized many of our pedestrians, especially our seniors and elderly,” New York City Mayor Eric Adams said last month at an event where 200 two-wheeled motorized delivery vehicles were vandalized. “Drivers who believe the rules don’t apply to them will face an aggressive enforcement policy.”
DoorDash responded by announcing that drivers will likely be asked more steadily to submit a real-time selfie to prove their identity during delivery. The selfie will then be compared with a previously submitted government ID.
DoorDash said it should remove drivers who don’t confirm their identities.
DoorDash declined to comment Tuesday on what number of drivers it generally removes from its platform every year for traffic violations.
