“If you only look at the menu, you can assume that this is the only thing I could do. But you may find options from the menu if you ask a question.”
5. Fixed price services: Internet, telephone and subscription
These monthly bills appear to be carved in stone, but loyalty is a strong tool. “If you call telecommunications companies, you will probably be transferred to a retention employee because it is cheaper for you to keep them to try to replace them with a new customer.” Don’t be afraid to ask for promoting campaigns, especially as a brand new customer, but in addition as a protracted -standing one. “To ask only small questions can often unlock options that they sit behind a wall,” says Iconomopoulos.
6. Your bank and bank cards: fees and rates of interest
These sky-high checking account fees and bank card rates of interest could have a certain flexibility. “Yes, you may have to speak to someone personally. You may have to go to a bank branch physically to build a relationship with someone there and say:” This won’t work for me. What else can we do? “And usually there are other ways to do this because you want to want to keep your company or want to keep your company,” says Iconomopoulos.
But once more they aren’t afraid of “going from the menu”. Ask for alternatives that aren’t advertised. Ask for bank cards, calls and ask for lower rates of interest or fee reduction: “What else can I do to reduce some of these fees? Who can I speak to?” Because, as Iconomopoulos says, they’ve arrange people for this decision chain and are not looking for to lose them.
Key negotiation suggestions and tactics
The first crucial step is closed Be really curious. Instead of creating demands, contact the conversation with a sincere attitude of the investigation.
“Be curious. Ask questions. In particular, I want you to ask” how “or” which “questions, not” yes “or” no “. How can we make it more valuable? “, Says Iconomopoulos. This tactic shifts the dynamics and encourages the opposite party to interrupt away with them and never to resolve them and to feel driven.
Next, it’s a recipe to depart money – or value – within the table. Do your homework. “It is number one that I tell customers all the time,” she says. “You don’t go cold in any kind.” Research industry standards for salaries, typical pricing for services and even learn that you just negotiate with you, if possible. Knowledge conveys it with the trust and the data to be able to ask well -founded inquiries.
In the event of services, keep in mind that your experience as a customer has a price. While it isn’t start line to threaten negative reviews, you need to use the reviews positively. Iconomopoulos suggests containing it as a possibility so that you can earn your positive feedback: “I do not recommend threatening a bad rating. But if you say:” I would love to be the one who can offer you an excellent assessment. What can we do to understand this? “This approach indicates the collaboration.”
